PRIVACY POLICY

HADO ARENA SKOPJE

1. Who We Are

Welcome to HADO Arena Skopje, the official HADO Master Franchise for North Macedonia.

Our website, https://hado.mk, provides information about HADO, the world’s first Augmented Reality (AR) techno-sport, including training programs, HADO Academy, tournaments, birthday parties, corporate team-building activities, private sessions, and other events.

HADO Arena Skopje is operated by ABV MULTIMEDIJA DOO Skopje, North Macedonia.

We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable personal data protection legislation in the Republic of North Macedonia.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect:

Contact information: Name, email address, telephone number, and other details provided through contact forms.
Booking information: Requested dates, times, activities, number of participants, and event preferences.
HADO Academy registrations: Participant’s name, age, selected training program, and parent or guardian contact information where applicable.
Payment information: Payment status, transaction references, and billing details where necessary. Online payment details may be processed by authorized third-party payment providers.
Technical information: IP address, browser type, device information, cookies, and website usage information.
Communications: Information you provide when contacting us by email, telephone, or through our website.

We collect only information that is necessary for providing our services, responding to inquiries, processing registrations, and improving the customer experience.

3. How We Use Your Information

We may process your personal information to:

Manage HADO bookings, registrations, and reservations.
Organize HADO Academy training sessions, tournaments, birthday parties, and private events.
Communicate booking confirmations, scheduling changes, and important service updates.
Respond to inquiries, requests, and customer support questions.
Process payments and maintain necessary business records.
Improve our website, services, and customer experience.
Maintain the security and functionality of our website.
Send promotional communications where permitted by applicable law and, where required, with your consent.
Comply with applicable legal obligations.

We process personal information only where an appropriate legal basis exists, including performance of a contract, compliance with legal obligations, legitimate interests where permitted, or your consent.

4. Children’s Privacy

HADO Arena Skopje offers activities designed for children, teenagers, and families.

We recognize the importance of protecting children’s personal information and take additional precautions when processing data relating to minors.

For HADO Academy registrations, birthday parties, and other children’s activities:

Registrations requiring parental authorization must be completed or approved by a parent or legal guardian.
We collect only the information reasonably necessary to organize and deliver the activity.
Parents or legal guardians may contact us regarding their child’s personal information and applicable privacy rights.
We do not knowingly use children’s personal information for unauthorized marketing purposes.
Photographs or videos of identifiable children will only be used for promotional purposes where the necessary permission or other lawful basis has been obtained.

We encourage parents and guardians to supervise children’s use of our website.

5. Bookings, Registrations, and Reservations

When you book a HADO experience, register for HADO Academy, or reserve an event through our website, we may collect personal information necessary to process your request.

This may include your name, contact details, selected activity, preferred date and time, number of participants, and other relevant booking information.

Your information is used to confirm and manage your reservation, communicate important updates, and provide the requested service.

If an external booking or payment platform is used, the provider may process certain information according to its own privacy policy.

6. Cookies

Our website may use cookies to improve functionality, remember preferences, and understand how visitors interact with our content.

Cookies may include:

Essential Cookies: Required for basic website functionality, security, and session management.

Preference Cookies: Used to remember visitor settings and preferences.

Analytics Cookies: Used, where enabled, to understand website traffic and improve performance.

Marketing Cookies: Used, where enabled and permitted, to measure advertising effectiveness and provide relevant promotional content.

Where legally required, non-essential cookies will be used only after obtaining your consent.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

7. Comments

If visitors can leave comments on our website, we may collect the information entered in the comments form, together with the visitor’s IP address and browser information to help detect spam.

An anonymized identifier derived from an email address may be shared with Gravatar if that service is enabled.

Gravatar’s privacy policy is available at https://automattic.com/privacy/.

Approved comments and associated profile pictures may be publicly visible.

8. Media and Photographs

Our website may display photographs and videos from HADO activities, tournaments, training sessions, birthday celebrations, and promotional events.

We respect the privacy of participants, especially children.

Where consent is required, we obtain the appropriate permission before publishing identifiable photographs or videos for marketing purposes.

If visitors are permitted to upload images to the website, we recommend removing embedded location information (EXIF GPS data) before uploading.

9. Embedded Content from Other Websites

Our website may contain embedded content from external platforms, including videos, maps, social media posts, and other multimedia materials.

Embedded content behaves similarly to visiting the external website directly.

These third-party providers may collect information about your device, use cookies, and monitor interactions with embedded content according to their own privacy policies.

10. Who We Share Your Data With

We do not sell your personal information.

Where necessary, we may share limited personal information with trusted service providers, including:

Website hosting and technical support providers.
Booking and reservation management providers.
Payment processing providers.
Email and communication service providers.
Analytics and security providers.
Public authorities where disclosure is required by law.

Such sharing is limited to what is necessary for the relevant purpose and is subject to applicable data protection requirements.

11. How Long We Retain Your Data

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable law.

Retention periods depend on the type of information, the nature of our relationship with you, and applicable accounting, contractual, or legal requirements.

For example:

Booking information is retained as necessary for reservation management, business records, and applicable legal obligations.
Academy registration information is retained for the duration of the relevant relationship and any additional legally required period.
Contact inquiries are retained only as long as reasonably necessary to respond and manage related correspondence.
Marketing information is retained until consent is withdrawn or another applicable retention limit is reached.

Where WordPress user accounts or comments are enabled, related information may be retained according to the website’s configured retention rules and applicable legal requirements.

12. Your Personal Data Protection Rights

Under applicable personal data protection legislation, you may have the right to:

Request information about how your personal data is processed.
Access personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Request restriction of certain processing activities.
Object to processing in circumstances provided by law.
Request data portability where applicable.
Withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, please contact us using the contact information provided below.

You may also lodge a complaint with the Personal Data Protection Agency of the Republic of North Macedonia.

13. Data Security

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure website connections, system updates, and restricted access to personal information.

Although we take reasonable precautions, no internet-based service can guarantee absolute security.

14. International Data Transfers

Certain third-party services used by our website may process or store information outside North Macedonia.

Where such transfers occur, we take appropriate measures to ensure they comply with applicable data protection requirements, including the use of legally recognized safeguards where necessary.

15. Marketing Communications

We may occasionally share information about HADO Academy, special events, tournaments, new activities, and promotional offers.

Where consent is required, promotional communications will be sent only to individuals who have agreed to receive them.

You may withdraw your consent or unsubscribe from marketing communications at any time.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, legal requirements, or personal data processing practices.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

For questions about this Privacy Policy, your personal information, or your data protection rights, please contact:

HADO ARENA SKOPJE
Operated by: ABV MULTIMEDIJA DOO Skopje

Address: 3rd Macedonian Brigade Blvd. 56, Skopje, North Macedonia

Website: https://hado.mk

Telephone: +389 70 384 004

Email: [contact@hado.mk]

We are committed to protecting your personal information and ensuring a safe, transparent, and enjoyable experience at HADO Arena Skopje.

Privacy Policy